Talk to a person.
Small team, real inboxes. Pick the one that fits and you'll get a reply, usually within a working day.
General and billing
Passes, refunds, receipts, or anything about your account. Include the email you signed up with and we can find the payment.
A result looks wrong
Send the fixture and what you believe the correct outcome was. Graded results are corrected by hand where the feed got it wrong, and the correction is recorded.
Security
If you have found a vulnerability, please tell us before telling anyone else. We will confirm receipt and keep you updated until it is closed.
Before you write in about a prediction
Every call has a detail page showing the reasoning, the factors considered, and the form and head-to-head it was built on. If a pick surprised you, that page will usually explain it faster than we can.
We can’t advise on whether to back a selection, and we can’t give personalised betting or financial advice. What we can do is explain how a call was reached and correct it if the grading was wrong.
Getting help with gambling
If gambling has stopped being fun, stop and talk to someone independent of us. BeGambleAware offers free, confidential support. We would rather lose a customer than keep one who needs to stop.